Returns & Refunds
Learn how to return items, understand refund timelines, and check eligibility for returns across our multi-vendor marketplace. Each vendor handles their own returns according to their specific policies.
Our Return Policy
30-Day Return Window
Most items can be returned within 30 days of delivery. Some vendors offer extended return periods up to 60 days.
Original Condition Required
Items must be unused, in original packaging with all tags and accessories included for a successful return.
Vendor-Specific Policies
Each vendor sets their own return rules. Check product pages for specific return timelines and any restocking fees.
Multi-Vendor Returns
Since orders may contain items from different vendors, each return is processed separately by the respective vendor. Return timelines, policies, and refund methods may vary between vendors.
How to Start a Return
Go to Your Orders
Navigate to your account and view your order history
Select Item to Return
Choose the specific item(s) you want to return from your order
Choose Return Reason
Select why you're returning the item and provide details
Submit Return Request
Review and submit your return request for vendor approval
Log in to your account to view your orders and initiate returns
Return Eligibility
Item Condition
Requirements:
- Items must be unused and unworn
- Original tags and packaging must be intact
- No damage, stains, or alterations
- All included accessories must be present
Original Packaging
Requirements:
- Keep original product packaging
- Include all manuals, accessories, and extras
- Use protective outer packaging for shipping
- Remove any personal labels or tags
Vendor-Specific Rules
Requirements:
- Each vendor may have different return policies
- Check vendor-specific terms on product page
- Some vendors offer extended return periods
- Restocking fees may apply to some items
Refund Timeline
Return Request
Submit your return request with item details and reason
Vendor Approval
Vendor reviews and approves your return request
Item Shipment
Ship the item back to the vendor using provided label
Return Received
Vendor receives and inspects the returned item
Refund Processed
Refund is initiated to your original payment method
Funds Available
Refund appears in your account (varies by payment method)
Total Refund Time
Most refunds are completed within 7-14 business days from return approval, depending on your payment method and vendor processing time.
Non-Returnable Items
Perishable Items
Items that can spoil or expire quickly
Personalized Items
Custom-made or personalized products
Health & Hygiene
Personal care items for health and safety reasons
Digital Products
Non-physical digital goods and services
Important Note
Non-returnable items are clearly marked on product pages. These restrictions are in place for health, safety, and practicality reasons. If you have questions about a specific item's return eligibility, please contact the vendor before purchasing.
Frequently Asked Questions
Get answers to common questions about returns and refunds in our multi-vendor marketplace.
Ready to Start a Return?
Visit your account to view your orders and initiate return requests. Our team is here to help if you need assistance.
Subscribe to Our Newsletter
Get the latest deals, new arrivals, and exclusive offers
Join 8,000+ satisfied shoppers happy subscribers
We respect your privacy. Unsubscribe at any time.